Welcome to the official Rules page for The Pokies 114. We tested our platform extensively and wrote these rules to be clear, fair and actionable for players in Australia and other supported jurisdictions. These rules set out how accounts are opened, how deposits and withdrawals are handled, how bonuses are awarded and managed, and what players can expect when issues arise. They also explain our approach to game integrity, verification and responsible gambling.
The Pokies 114 operates as an online gaming operator registered under company number 3-102-841524. Our operations are based in Costa Rica and we launched in 2021. We operate under applicable regulatory frameworks and maintain compliance with recognised authorities, including PAGCOR where relevant. By creating and using an account on our platform, you accept these Rules and their application to all activity on the site and through our apps.
We recommend that you read these Rules in full before registering. If you do not accept any part of these Rules, stop using the site immediately. We may update the Rules from time to time; when we do, we publish the revised Rules and, where material changes occur, we will notify affected players by the contact methods you provided in your account.
Access to our platform is restricted to players who meet the following criteria. These criteria are enforced to protect players and meet regulatory obligations.
We may request documentation to confirm age, identity or location at any time. If you cannot provide accepted proof, we will restrict or close access to protect both you and our platform.
When you register, you must provide accurate, current and complete information. We will ask for identity details such as your full name, date of birth, residential address, email and phone number. Our verification checks help prevent fraud, money laundering and underage gambling.
From our testing, a typical verification request is resolved within 24-72 hours when documents are uploaded correctly. Delays most often occur when images are unclear or supporting documents do not match your account details.
Deposits are credited once we receive confirmation that funds have been transferred from your payment provider. We support multiple payment methods; specific limits and availability depend on your country and chosen method.
| Payment Method | Typical Time to Credit | Minimum Playthrough |
|---|---|---|
| PayID (Australia) | Usually instant or same-day | 1x |
| Credit/Debit Card | Instant to a few hours | 3x |
| Electronic Wallets | Instant | Varies by promotion |
| Bank Transfer | 1-3 business days | Varies |
We may limit deposit amounts according to payment method, jurisdictional rules and our internal risk controls. On rare occasions, additional checks are required for large deposits or unusual activity. In that case you will be contacted by our verification team.
Withdrawals are processed as quickly as possible but may be subject to identity verification, playthrough requirements, or additional security checks. Our typical timelines and rules are set out below. These reflect what our team tested against live support responses and internal processing times.
In our practical tests, approved bank withdrawals typically complete within 2-5 business days from approval, while e-wallet transfers may be instantaneous after release. Card-related refunds sometimes take longer due to card issuer processes.
Bonuses and promotions are offered at our discretion and are subject to specific terms published with each offer. In addition to these Rules, each promotion has rules that govern eligibility, wagering requirements, game weightings and maximum cashout limits.
Our independent checks show that clear communication of eligible games and playthrough requirements reduces player disputes. Always check the specific promotion terms before wagering.
We use certified gaming software and random number generation to ensure fair outcomes. Nevertheless, software or hardware issues can occur. Our approach to malfunctions is governed by the following principles.
We set out to resolve malfunction investigations promptly. Our technical team typically issues an initial determination within 48-72 hours, though complex cases can take longer.
To keep play fair and secure we prohibit the following.
We monitor activity and use industry-standard tools to detect suspicious behaviour. If we have reasonable grounds to suspect prohibited activity, we may suspend the account, withhold funds and, where appropriate, refer the matter to law enforcement.
If we suspect you have breached these Rules, engaged in fraudulent behaviour, or otherwise harmed our platform or other players, we may take one or more of the following actions:
Our investigations aim to be timely and thorough. We understand that withholding funds is a serious matter; we conduct these processes in accordance with legal and regulatory obligations and seek to communicate clearly with affected players.
We collect and process personal information to provide services, prevent fraud, and comply with legal obligations. We employ encryption and security best practices to protect data. Where required, we will retain records for a period consistent with regulatory obligations and internal policies.
For account inquiries, document submissions or to exercise data rights, contact our support team. In testing our document submission process we found upload and review workflows to be straightforward provided documents are legible and match account details.
The operation of The Pokies 114 and these Rules are governed by the applicable laws under which we are licensed. Where disputes arise, we encourage players to follow these steps:
We aim to resolve complaints swiftly and transparently. In our experience, clear evidence (screenshots, timestamps, transaction IDs) speeds up dispute resolution significantly.
We are committed to responsible gaming. Our platform provides tools to help you control your play and spend, and our staff are trained to assist players who may be at risk.
We tested self-exclusion workflows and found them effective in limiting access once requested. Make sure to carefully read the terms of any exclusion because some changes are irreversible.
We may revise these Rules for reasons including regulatory updates, operational improvements, or to reflect changes in technology. We will publish revised Rules on the site and notify players when changes materially affect existing accounts. Continued use of the platform following publication of updated Rules constitutes acceptance of those changes.
Below are real scenarios we encountered during platform testing and how they were resolved under our Rules. These examples are intended to clarify how rules apply in practice.
These case studies show that our enforcement is evidence-based and seeks fairness while maintaining the integrity of the platform.
If you have questions about these Rules, your account, or a decision we have made, please contact support through the channels available in your account dashboard. When contacting support, include transaction IDs, timestamps and clear descriptions to help us resolve issues faster.
We continuously audit our systems, payment flows and dispute processes. Our internal audits and third-party checks show that prompt verification, clear promotional terms and robust anti-fraud measures reduce disputes and improve player trust. Our recommendation to all players is to:
We tested common user journeys and have optimised the Rules to reflect real-world issues we found. These Rules are designed to be fair, transparent and practicable. By following them you help create a safer and more reliable gaming environment for everyone at The Pokies 114.
| Topic | Key point |
|---|---|
| Minimum age | Must be at least the legal gambling age in your jurisdiction; we verify on request. |
| Account limits | One account per person unless explicitly approved by us; one credit card per account. |
| Withdrawals | Subject to playthrough and verification; no operator fees; third-party fees may apply. |
| Bonus abuse | Strictly prohibited; may lead to cancelled bonuses and voided winnings. |
| Malfunctions | We may void bets or restore funds following an investigation. |
These Rules form the basis of your relationship with The Pokies 114. We aim to be fair, transparent and responsive. If you have any questions or require clarification on any point, please contact our support team with full details so we can assist promptly.
Last reviewed: our policies are periodically reviewed and updated. Check this page regularly or review the notifications sent to your account for the latest version of these Rules.
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